Refunds & Returns

Last updated 9 September 2026.

Contact us first

Email theteam@mylawn.store with your order reference before returning anything. We will provide return instructions and the appropriate warehouse address.

Order cancellation

Contact us within 12 hours if you need to change or cancel an order. Cancellation is available before packing and shipping begins. The store's cancellation policy includes a 12.5% service and processing fee. If dispatch has begun, the returns conditions below apply.

Change-of-mind returns

Products can be returned within 15 days of the original purchase. The product must be in its original packaging and you must provide a receipt, order confirmation or other proof of purchase from this website. We cannot accept purchases made through third-party retailers.

For returns because you found a better price, changed your mind, chose an unsuitable size, no longer need the item or ordered the wrong item, the published policy includes a non-refundable $59 per-order packing and handling charge. The purchaser pays the cost of returning the goods to the original warehouse. Contact us to confirm the amount and instructions before sending a return.

Refund processing

Refunds are processed within 24-48 hours after receipt of an eligible return, using the original payment method. Account credit is available if requested. Your payment provider may need additional time to display a refund.

Damaged, missing or incorrect goods

Contact us promptly if an item arrives damaged, has missing parts, differs from your order or does not arrive. Our team will investigate and arrange an appropriate remedy. These policy conditions do not limit any rights that apply under applicable law.